Retail Education
Floor Staff Courses
Developing Employees
Courses at this level build on foundational skills to help employees strengthen product knowledge, improve selling techniques, and support in-store success.
View Courses by Bundle
Viewing all Bundles
Hardware Retailing
Electrical
Duration: ~2 hours | Course Code: NHPA_001
This course introduces associates to basic electrical components, including extension cords, light bulbs, switches, and wiring accessories. Employees learn how to guide customers in selecting the appropriate electrical items for household repairs and improvements. The course covers product compatibility, safety considerations, and upselling essentials like surge protectors or LED upgrades. It builds associate confidence when assisting with electrical project needs.
Hand Tools
Duration: ~2 hours | Course Code: NHPA_002
This course provides foundational knowledge of common hand tools such as hammers, screwdrivers, pliers, measuring tapes, and wrenches. Associates learn to assist customers in selecting the best tools based on their project needs, and how to upsell accessories and safety gear. It prepares staff to confidently support shoppers from basic repairs to full-scale renovations.
Hardware & Fasteners
Duration: ~1.5 hours | Course Code: NHPA_003
Employees explore hardware basics including screws, nails, hinges, anchors, brackets, and cabinet hardware. The course teaches how to help customers choose the right fasteners for different materials and weight loads. Associates also learn how to build larger sales by bundling fasteners with tools, adhesives, and storage solutions.
Heating & Cooling
Duration: ~1 hour | Course Code: NHPA_004
This course teaches employees to guide customers in selecting heaters, fans, AC units, thermostats, and air filters. It covers performance indicators like BTU, room size, and energy efficiency. Associates also gain tips for promoting maintenance items and safety accessories to complete the sale.
Lawn & Garden
Duration: ~1.5 hours | Course Code: NHPA_005
Associates are introduced to core lawn and garden items such as fertilizers, weed control, grass seed, watering tools, and pest solutions. The course helps employees ask the right questions to recommend seasonal and climate-appropriate products. It prepares staff to upsell by creating complete solutions that include soil amendments, mulching products, or tools.
Paint & Decorating
Duration: ~1.5 hours | Course Code: NHPA_006
Designed for new associates in the paint department, this course teaches how to recommend the right coatings, colors, and accessories based on surface type and project goals. Associates will understand paint sheens, primers, applicators, and how to guide customers through basic interior and exterior jobs. It strengthens upselling skills and ensures customers leave with everything they need.
Plumbing
Duration: ~1 hour | Course Code: NHPA_007
This course covers the core plumbing assortment, including supply lines, fittings, valves, drains, and seals. Employees are trained to identify common plumbing problems and recommend proper solutions for home repairs or installations. It also provides helpful tips for selling project bundles, such as adding tools, cleaners, or safety gear. The content empowers staff to support both beginners and seasoned DIYers.
Power Tools
Duration: ~1.5 hours | Course Code: NHPA_008
Employees gain a foundational understanding of power tools such as drills, saws, sanders, and combo kits. The course outlines tool features like battery types, motor power, and safety designs, helping staff guide customers based on project size and experience level. Associates will also learn to bundle tools with related accessories like blades, bits, or storage kits to increase transaction value.
Start Building a Stronger Team Today
Building Materials Retailing
View Bundle Overview
Lumber
Duration: ~1.5 hours | Course Code: NHPA_013
Employees gain an understanding of lumber types, dimensions, grading systems, and common uses. The course prepares associates to guide customers on material selection for framing, finishing, and outdoor applications. Tips are provided on proper handling and bundling recommendations for accessories like fasteners and supports.
Engineered Wood
Duration: ~30 minutes | Course Code: NHPA_010
This training covers plywood, OSB, MDF, and laminated products used in flooring, roofing, and cabinetry. Employees learn to compare strength, moisture resistance, and price points to help customers select the right materials. Associates will also gain strategies to cross-sell adhesives, screws, and edge treatments.
Millwork
Duration: ~30 minutes | Course Code: NHPA_014
Associates learn how to assist customers with mouldings, trim, stair parts, and interior doors. The course covers material types, profiles, finishes, and installation basics. Employees are encouraged to offer bundled solutions including tools, adhesives, and decorative hardware for full project support.
Windows & Doors
Duration: ~1 hour | Course Code: NHPA_016
This course introduces window and door types, materials, and features like energy efficiency, glazing, and insulation. Associates learn to recommend appropriate products based on customer needs and home specs. It also covers installation accessories such as flashing, caulking, and weather stripping.
Siding & Roofing
Duration: ~1 hour | Course Code: NHPA_015
Employees are trained to help customers select siding materials (vinyl, fiber cement, wood) and roofing options (shingles, metal). Topics include durability, insulation value, color coordination, and weather performance. Associates also learn to suggest underlayments, fasteners, and sealants.
Insulation
Duration: ~30 minutes | Course Code: NHPA_011
Covers batt, roll, foam board, and spray foam insulation products, including R-values and application areas. Associates learn to match insulation to energy-saving goals and recommend full solutions including vapor barriers and protective gear.
Cabinets
Duration: ~1 hour | Course Code: NHPA_009
Employees explore cabinet types, finishes, sizes, and design features used in kitchens and bathrooms. The course equips staff to help customers with layout needs, budget-friendly upgrades, and cabinet hardware selections. Associates also learn about complementary sales like backsplashes or trim.
Interior Surfaces
Duration: ~1.5 hours | Course Code: NHPA_012
This course focuses on interior wall and ceiling materials including drywall, paneling, and decorative surfaces. Associates learn about product types, installation basics, and tools needed for finishing work. It prepares employees to help customers choose complete solutions for remodeling and repairs.
Start Building a Stronger Team Today
Paint Training
View Bundle Overview
Basic Paint Sales
Duration: ~25 minutes | Course Code: NHPA_017
This course teaches retail associates the basic principles of selling paint, including product types, surface preparation, color basics, and matching customers with the right coatings and applicators. Employees learn to guide customers from color selection to final finish, recommending brushes, rollers, primers, and cleaners. The course strengthens upselling skills and improves customer satisfaction with complete project solutions.
Coatings Specialist
Duration: ~30 minutes | Course Code: NHPA_019
Designed for those seeking deeper product knowledge, this advanced course covers coatings in greater detail, exploring specialty paints, finishes, primers, stains, and surface-specific solutions. Associates will learn to explain product performance and application techniques confidently, helping customers make informed choices. The training also builds skill in recommending premium products for professional results.
Paint Customer Service Specialist
Duration: ~20 minutes | Course Code: NHPA_018
This customer-focused course helps employees handle common paint concerns and deliver outstanding service. Associates learn about troubleshooting paint problems like adhesion issues, surface defects, and color mismatches. It also trains staff to handle returns professionally and guide customers through solving paint-related challenges, improving loyalty and driving repeat business.
Start Building a Stronger Team Today
Project Pro & Loss Prevention
View Bundle Overview
Electrical Fixture
Duration: ~20 minutes | Course Code: NHPA_034
This course trains employees to help customers select and install light fixtures, ceiling fans, and basic wiring components. Associates will gain insights into compatibility, wattage, safety, and installation basics, ensuring customers are equipped for DIY electrical projects.
Exterior Painting
Duration: ~20 minutes | Course Code: NHPA_035
This training covers best practices for prepping and painting exterior surfaces, including siding, fences, and decks. Employees learn to recommend the right primers, paints, tools, and techniques that deliver long-lasting outdoor results, supporting complete project sales.
Fixing a Leaky Toilet
Duration: ~20 minutes | Course Code: NHPA_044
In this course, employees learn to walk customers through diagnosing and fixing common toilet leaks. They will also learn how to help a customer with this project and answer customers’ frequently asked questions. The course explains the importance of add-on selling to customer service and store profitability.
Home Weatherization
Duration: ~20 minutes | Course Code: NHPA_036
This course focuses on products and techniques to improve home energy efficiency, including weather stripping, caulking, insulation, and window film. Associates learn how to help customers lower energy costs through small but impactful DIY projects.
Installing Electrical Outlets and Switches
Duration: ~20 minutes | Course Code: NHPA_043
In this course, employees will learn how to help customers navigate the basics of installing electrical outlets and switches. They’ll also get answers to some of the customers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Lawn Mower Care
Duration: ~20 minutes | Course Code: NHPA_030
In this training, associates learn to recommend products for proper lawn mower maintenance, including oil, filters, blades, and fuel treatments. It helps employees guide customers to keep equipment running efficiently through seasonal tune-ups.
Lawn Repair
Duration: ~20 minutes | Course Code: NHPA_031
This course teaches employees how to help customers tackle lawn restoration projects, covering reseeding, fertilization, soil repair, and pest treatment. Staff learn to suggest full repair kits and seasonal care products to rejuvenate damaged yards.
Plumbing Supply Lines
Duration: ~20 minutes | Course Code: NHPA_038
This course helps employees understand the basic steps involved in joining copper and plastic pipes so they can help customers through the project and answer frequently asked questions. It also explains the importance of add-on selling to customer service and store profitability.
Priming & Painting Interior Walls
Duration: ~20 minutes | Course Code: NHPA_042
In this course, employees will learn how to help customers gather everything they need for an interior painting project. They’ll also get answers to some of the customers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Refinishing an Antique
Duration: ~20 minutes | Course Code: NHPA_040
This course helps employees understand the basic steps involved in refinishing an antique so they can help customers through the project and answer frequently asked questions. It also explains the importance of add-on selling and why it is important to customer service and store profitability.
Repairing Drywall
Duration: ~20 minutes | Course Code: NHPA_037
This course teaches patching small holes, fixing cracks, and sanding techniques. Associates can confidently recommend drywall repair kits, joint compound, tapes, and tools to customers tackling wall repairs.
Replacing a Faucet
Duration: ~20 minutes | Course Code: NHPA_033
Employees learn the key steps involved in selecting and installing a faucet. Training includes sink types, supply lines, mounting methods, and water connections, preparing associates to guide customers through kitchen and bathroom updates.
Spring Lawn Care
Duration: ~20 minutes | Course Code: NHPA_032
This course covers essential tasks like aerating, fertilizing, and reseeding lawns for spring growth. Associates will learn to recommend seasonal lawn care products, seed types, and maintenance plans to customers preparing for warmer months.
Planting & Pruning Trees & Shrubs
Duration: ~20 minutes | Course Code: NHPA_039
This course teaches employees the basics of pruning trees and shrubs. It also answers some of the customers’ frequently asked questions about the project. The course explains the importance of add-on selling to customer service and store profitability.
Deck Maintenance & Repair
Duration: ~20 minutes | Course Code: NHPA_045
In this course, employees will learn how to help customers gather everything they need to maintain a deck, including repair, sanding and staining. They’ll also get answers to some of cthe ustomers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Loss Prevention: External Theft
Duration: ~20 minutes | Course Code: NHPA_028A
Focuses on strategies employees can use to prevent external theft, such as monitoring suspicious behavior, controlling high-risk areas, and using deterrence techniques. Associates become proactive partners in protecting store profitability.
Loss Prevention: Internal Theft
Duration: ~20 minutes | Course Code: NHPA_028A
Employees learn how to recognize signs of internal theft and understand reporting procedures. Training emphasizes ethical behavior, accountability, and creating a secure environment among staff, building a culture of honesty and trust.
Start Building a Stronger Team Today
Hardware Retailing
Electrical
Duration: ~2 hours | Course Code: NHPA_001
This course introduces associates to basic electrical components, including extension cords, light bulbs, switches, and wiring accessories. Employees learn how to guide customers in selecting the appropriate electrical items for household repairs and improvements. The course covers product compatibility, safety considerations, and upselling essentials like surge protectors or LED upgrades. It builds associate confidence when assisting with electrical project needs.
Hand Tools
Duration: ~2 hours | Course Code: NHPA_002
This course provides foundational knowledge of common hand tools such as hammers, screwdrivers, pliers, measuring tapes, and wrenches. Associates learn to assist customers in selecting the best tools based on their project needs, and how to upsell accessories and safety gear. It prepares staff to confidently support shoppers from basic repairs to full-scale renovations.
Hardware & Fasteners
Duration: ~1.5 hours | Course Code: NHPA_003
Employees explore hardware basics including screws, nails, hinges, anchors, brackets, and cabinet hardware. The course teaches how to help customers choose the right fasteners for different materials and weight loads. Associates also learn how to build larger sales by bundling fasteners with tools, adhesives, and storage solutions.
Heating & Cooling
Duration: ~1 hour | Course Code: NHPA_004
This course teaches employees to guide customers in selecting heaters, fans, AC units, thermostats, and air filters. It covers performance indicators like BTU, room size, and energy efficiency. Associates also gain tips for promoting maintenance items and safety accessories to complete the sale.
Lawn & Garden
Duration: ~1.5 hours | Course Code: NHPA_005
Associates are introduced to core lawn and garden items such as fertilizers, weed control, grass seed, watering tools, and pest solutions. The course helps employees ask the right questions to recommend seasonal and climate-appropriate products. It prepares staff to upsell by creating complete solutions that include soil amendments, mulching products, or tools.
Paint & Decorating
Duration: ~1.5 hours | Course Code: NHPA_006
Designed for new associates in the paint department, this course teaches how to recommend the right coatings, colors, and accessories based on surface type and project goals. Associates will understand paint sheens, primers, applicators, and how to guide customers through basic interior and exterior jobs. It strengthens upselling skills and ensures customers leave with everything they need.
Plumbing
Duration: ~1 hour | Course Code: NHPA_007
This course covers the core plumbing assortment, including supply lines, fittings, valves, drains, and seals. Employees are trained to identify common plumbing problems and recommend proper solutions for home repairs or installations. It also provides helpful tips for selling project bundles, such as adding tools, cleaners, or safety gear. The content empowers staff to support both beginners and seasoned DIYers.
Power Tools
Duration: ~1.5 hours | Course Code: NHPA_008
Employees gain a foundational understanding of power tools such as drills, saws, sanders, and combo kits. The course outlines tool features like battery types, motor power, and safety designs, helping staff guide customers based on project size and experience level. Associates will also learn to bundle tools with related accessories like blades, bits, or storage kits to increase transaction value.
Start Building a Stronger Team Today
Building Material Retailing
Lumber
Duration: ~1.5 hours | Course Code: NHPA_013
Employees gain an understanding of lumber types, dimensions, grading systems, and common uses. The course prepares associates to guide customers on material selection for framing, finishing, and outdoor applications. Tips are provided on proper handling and bundling recommendations for accessories like fasteners and supports.
Engineered Wood
Duration: ~30 minutes | Course Code: NHPA_010
This training covers plywood, OSB, MDF, and laminated products used in flooring, roofing, and cabinetry. Employees learn to compare strength, moisture resistance, and price points to help customers select the right materials. Associates will also gain strategies to cross-sell adhesives, screws, and edge treatments.
Millwork
Duration: ~30 minutes | Course Code: NHPA_014
Associates learn how to assist customers with mouldings, trim, stair parts, and interior doors. The course covers material types, profiles, finishes, and installation basics. Employees are encouraged to offer bundled solutions including tools, adhesives, and decorative hardware for full project support.
Windows & Doors
Duration: ~1 hour | Course Code: NHPA_016
This course introduces window and door types, materials, and features like energy efficiency, glazing, and insulation. Associates learn to recommend appropriate products based on customer needs and home specs. It also covers installation accessories such as flashing, caulking, and weather stripping.
Siding & Roofing
Duration: ~1 hour | Course Code: NHPA_015
Employees are trained to help customers select siding materials (vinyl, fiber cement, wood) and roofing options (shingles, metal). Topics include durability, insulation value, color coordination, and weather performance. Associates also learn to suggest underlayments, fasteners, and sealants.
Insulation
Duration: ~30 minutes | Course Code: NHPA_011
Covers batt, roll, foam board, and spray foam insulation products, including R-values and application areas. Associates learn to match insulation to energy-saving goals and recommend full solutions including vapor barriers and protective gear.
Cabinets
Duration: ~1 hour | Course Code: NHPA_009
Employees explore cabinet types, finishes, sizes, and design features used in kitchens and bathrooms. The course equips staff to help customers with layout needs, budget-friendly upgrades, and cabinet hardware selections. Associates also learn about complementary sales like backsplashes or trim.
Interior Surfaces
Duration: ~1.5 hours | Course Code: NHPA_012
This course focuses on interior wall and ceiling materials including drywall, paneling, and decorative surfaces. Associates learn about product types, installation basics, and tools needed for finishing work. It prepares employees to help customers choose complete solutions for remodeling and repairs.
Start Building a Stronger Team Today
Paint Training
Basic Paint Sales
Duration: ~25 minutes | Course Code: NHPA_017
This course teaches retail associates the basic principles of selling paint, including product types, surface preparation, color basics, and matching customers with the right coatings and applicators. Employees learn to guide customers from color selection to final finish, recommending brushes, rollers, primers, and cleaners. The course strengthens upselling skills and improves customer satisfaction with complete project solutions.
Coatings Specialist
Duration: ~30 minutes | Course Code: NHPA_019
Designed for those seeking deeper product knowledge, this advanced course covers coatings in greater detail, exploring specialty paints, finishes, primers, stains, and surface-specific solutions. Associates will learn to explain product performance and application techniques confidently, helping customers make informed choices. The training also builds skill in recommending premium products for professional results.
Paint Customer Service Specialist
Duration: ~20 minutes | Course Code: NHPA_018
This customer-focused course helps employees handle common paint concerns and deliver outstanding service. Associates learn about troubleshooting paint problems like adhesion issues, surface defects, and color mismatches. It also trains staff to handle returns professionally and guide customers through solving paint-related challenges, improving loyalty and driving repeat business.
Start Building a Stronger Team Today
Paint Training
Electrical Fixture
Duration: ~20 minutes | Course Code: NHPA_034
This course trains employees to help customers select and install light fixtures, ceiling fans, and basic wiring components. Associates will gain insights into compatibility, wattage, safety, and installation basics, ensuring customers are equipped for DIY electrical projects.
Exterior Painting
Duration: ~20 minutes | Course Code: NHPA_035
This training covers best practices for prepping and painting exterior surfaces, including siding, fences, and decks. Employees learn to recommend the right primers, paints, tools, and techniques that deliver long-lasting outdoor results, supporting complete project sales.
Fixing a Leaky Toilet
Duration: ~20 minutes | Course Code: NHPA_044
In this course, employees learn to walk customers through diagnosing and fixing common toilet leaks. They will also learn how to help a customer with this project and answer customers’ frequently asked questions. The course explains the importance of add-on selling to customer service and store profitability.
Home Weatherization
Duration: ~20 minutes | Course Code: NHPA_036
This course focuses on products and techniques to improve home energy efficiency, including weather stripping, caulking, insulation, and window film. Associates learn how to help customers lower energy costs through small but impactful DIY projects.
Installing Electrical Outlets and Switches
Duration: ~20 minutes | Course Code: NHPA_043
In this course, employees will learn how to help customers navigate the basics of installing electrical outlets and switches. They’ll also get answers to some of the customers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Lawn Mower Care
Duration: ~20 minutes | Course Code: NHPA_030
In this training, associates learn to recommend products for proper lawn mower maintenance, including oil, filters, blades, and fuel treatments. It helps employees guide customers to keep equipment running efficiently through seasonal tune-ups.
Lawn Repair
Duration: ~20 minutes | Course Code: NHPA_031
This course teaches employees how to help customers tackle lawn restoration projects, covering reseeding, fertilization, soil repair, and pest treatment. Staff learn to suggest full repair kits and seasonal care products to rejuvenate damaged yards.
Plumbing Supply Lines
Duration: ~20 minutes | Course Code: NHPA_038
This course helps employees understand the basic steps involved in joining copper and plastic pipes so they can help customers through the project and answer frequently asked questions. It also explains the importance of add-on selling to customer service and store profitability.
Priming & Painting Interior Walls
Duration: ~20 minutes | Course Code: NHPA_042
In this course, employees will learn how to help customers gather everything they need for an interior painting project. They’ll also get answers to some of the customers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Refinishing an Antique
Duration: ~20 minutes | Course Code: NHPA_040
This course helps employees understand the basic steps involved in refinishing an antique so they can help customers through the project and answer frequently asked questions. It also explains the importance of add-on selling and why it is important to customer service and store profitability.
Repairing Drywall
Duration: ~20 minutes | Course Code: NHPA_037
This course teaches patching small holes, fixing cracks, and sanding techniques. Associates can confidently recommend drywall repair kits, joint compound, tapes, and tools to customers tackling wall repairs.
Replacing a Faucet
Duration: ~20 minutes | Course Code: NHPA_033
Employees learn the key steps involved in selecting and installing a faucet. Training includes sink types, supply lines, mounting methods, and water connections, preparing associates to guide customers through kitchen and bathroom updates.
Spring Lawn Care
Duration: ~20 minutes | Course Code: NHPA_032
This course covers essential tasks like aerating, fertilizing, and reseeding lawns for spring growth. Associates will learn to recommend seasonal lawn care products, seed types, and maintenance plans to customers preparing for warmer months.
Planting & Pruning Trees & Shrubs
Duration: ~20 minutes | Course Code: NHPA_039
This course teaches employees the basics of pruning trees and shrubs. It also answers some of the customers’ frequently asked questions about the project. The course explains the importance of add-on selling to customer service and store profitability.
Deck Maintenance & Repair
Duration: ~20 minutes | Course Code: NHPA_045
In this course, employees will learn how to help customers gather everything they need to maintain a deck, including repair, sanding and staining. They’ll also get answers to some of cthe ustomers’ frequently asked questions on the project. The course explains the importance of add-on selling and its importance to customer service and store profitability.
Loss Prevention: External Theft
Duration: ~20 minutes | Course Code: NHPA_028A
Focuses on strategies employees can use to prevent external theft, such as monitoring suspicious behavior, controlling high-risk areas, and using deterrence techniques. Associates become proactive partners in protecting store profitability.
Loss Prevention: Internal Theft
Duration: ~20 minutes | Course Code: NHPA_028A
Employees learn how to recognize signs of internal theft and understand reporting procedures. Training emphasizes ethical behavior, accountability, and creating a secure environment among staff, building a culture of honesty and trust.