Retail Education
Beginner Staff Courses
New and Entry-Level Employees
Courses at this level introduce essential concepts for employees starting their retail journey.
Working in Retail | The Basics
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Joining a Retail Team
Duration: ~30 minutes | Course Code: NHPA_022
The "Joining a Retail Team" course is designed to help new hires understand the important role they play in the success of your business. Learners explore the value of independent retailers in the community and how teamwork and communication contribute to store success. The course emphasizes the importance of personal responsibility and a positive attitude in shaping the customer experience. Ideal for onboarding, it instills pride and purpose in new hires from day one.
Our Three Pennies of Profit
Duration: ~15 minutes | Course Code: NHPA_023
This video, which includes a test, gives employees a basic understanding of retail profit and loss. It helps them realize how their actions on the sales floor directly affect their own success in the business.
Basic Training in Selling Skills
Duration: ~40 minutes | Course Code: NHPA_027
This course is ideal for new hires and veteran employees who need a refresher. It teaches basic selling skills for delivering top-notch customer service. It covers topics such as how to make a good first impression on the customer, how to deal with customer complaints, how to overcome objections, greeting customers effectively, asking discovery questions, overcoming objections, and closing sales. Scenarios and tips help employees build rapport with customers and guide them to the right products. It’s foundational training for boosting both sales and shopper satisfaction.
Basic Merchandising
Duration: ~30 minutes | Course Code: NHPA_026
Employees are introduced to merchandising techniques that increase product visibility and drive purchase decisions. Topics include shelf arrangement, signage use, promotional displays, and cross-merchandising strategies. The course encourages associates to maintain clean, attractive aisles and recognize the impact of display quality. Strong merchandising skills directly support sales and brand consistency.
Loss Prevention: Store Safety
Duration: ~30 minutes | Course Code: NHPA_202
Store safety is everyone’s responsibility and it’s important that every business have a store safety program. This course will explain how each person has a role in creating culture of safety, how to prevent accidents and what to do if one occurs.
Retail Terms
Duration: ~30 minutes | Course Code: NHPA_024
Retail Terms presents 60 must-know terms every associate should understand, from “SKU” and “turn rate” to “endcap” and “margin.” Presented in a game-based format, this course helps build fluency in store operations language. Knowing these terms improves communication across departments and boosts confidence in customer interactions.