Technical Support Specialist

• City: Calgary
• Province: Alberta
• Date Posted On: June 5, 2025
• Closing Date: June 17, 2025

Company Name: Star Building Materials

Experience: 4+ Years

Job Type: Full Time

Salary Range: Depends on experience

Certification Required: Degree or Diploma in Information Technology, or equivalent.

Email: recruitment@qualico.com (but best to apply online using the link in the PDF)

Phone Number:

Job Description:

Title: Technical Support Specialist

Location: 292109 Prime Close, Rocky View County, AB, T4A 3N5

At Star, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview: Reporting to the Manager, Technical Support, as the Technical Support Specialist you will provide computer related technical support. You also install, maintain and troubleshoot computer and telecommunication equipment, applications and software.

Your day-to-day responsibilities will include:

• Acting as the primary point of contact for end users and ensuring delivery of excellent service.
• Responding to service tickets and resolving software and hardware operational issues.
• Imaging and installing user workstations and ensuring correct installation of cables, operating systems and appropriate software.
• Providing training to end users on computer usage, software, telephone system and IT policies.
• Monitoring the daily performance of computer systems.
• Managing all assigned projects according to prescribed budgets and schedules.
• Contributing to technology planning through ongoing research, analysis and evaluation of software and/or hardware to recommend improvements or upgrades.

Essential Requirements:

• Degree or Diploma in Information Technology, or equivalent.
• Minimum 3 years of IT support experience.
• Valid driver’s licence and access to reliable vehicle.
• Satisfactory verification of criminal record check.
• Advanced knowledge of IT applications, processes, software and equipment. including: Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and Office 365 applications.
• Experience with Microsoft Teams.
• Experience with Active Directory.
• Experience with managing mobile devices.
• Experience with NewStar Enterprise, Bistrack, Mitek, Citrix, Microsoft Intune and Cisco phone systems.
• Physically able to lift, carry, push or pull object weighing more than 20 lbs.

Work Conditions: You primarily work in an office setting during regular business hours. Travel between various office buildings at Star Building Materials is required. Overtime and/or work outside of normal hours is occasionally required.

Closing Date: June 17, 2025

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